A Clever Cat
VIP Day Terms of Service
By signing this agreement, you ("Client") agree to retain A Clever Cat ("Service Provider") for an approximately 8-hour intensive service, referred to as "VIP Day," and agree to the terms and conditions as set forth in this Agreement.
During the VIP Day, Service Provider agrees to devote approximately 8 hours on assignments determined by Client, along with a 30-minute pre-intensive strategy call and 30 days of post-intensive email and messaging support. Work will be performed remotely unless otherwise agreed upon. Work priority and scheduling will be at the discretion of the Client. Work will occur between the hours of 10:00 AM - 5:00 PM CST on weekdays.
Payment Terms: Payment for these services is as specified in the purchased product ("Product"). A 50% non-refundable deposit is required at the time of booking, with the balance due on the day of service.
Service Scope: This agreement covers only the services agreed upon for the VIP Day. Any additional work beyond the scope of this intensive session will require a separate agreement and additional fees.
Post-Intensive Support: Following the VIP Day, Client will receive one (1) hour of post-VIP Day work for tweaks or refinements plus 30 days of email support starting the day after the intensive. Client may reach out via email or messaging for questions or guidance related to the work completed during the session. Responses will be provided via email, message, or video tutorials as appropriate. This support does not include additional work beyond what was completed in the VIP Day plus the one (1) allocated hour. If additional work is required, Client may book another full or half VIP Day.
Rescheduling & Validity: Client may reschedule the VIP Day with at least seven (7) days' written notice up to three (3) times. The purchase is valid for 90 days from the booking date and must be used within this timeframe.
Non-Refundable Policy: Due to the nature of this service, all payments are non-refundable. However, Client may transfer the VIP Day to a different date or apply it toward another service within the 90-day validity period.
Intellectual Property: All work created during the VIP Day will remain the property of the Client. Client may use the materials produced in any way they see fit. Notwithstanding the foregoing, Service Provider shall be entitled to display non-confidential aspects of Work Product in their portfolio, on their website, or for any other business marketing purposes.
Deliverables: Client understands that by booking a VIP day, they are booking Service Provider's expertise for the day, not a set of guaranteed deliverables. Service Provider's process is designed to help accomplish as much as possible during the VIP day, but the final outcome is dependent upon the Client's preparedness and responsiveness.
